Returns & Exchanges

We want you to be fully satisfied with your purchase, which is why we offer a 28-day return period for most items. Every purchase made at Sue Ryder helps support our palliative, neurological, and bereavement care services.

Return Process

• 1.
  Initiate Your Return

  Log in to our online portal using your order number and email address to select the items you wish to return and receive a unique authorization code.

• 2.
  Package Your Items

  Carefully pack your items in their original packaging, ensuring all tags are attached and the products are in their original, unused condition.

• 3.
  Ship the Package

  Affix the provided return shipping label to your parcel and drop it off at your nearest authorized courier location or local Post Office.

• 4.
  Receive Your Refund

  Once our warehouse team inspects your return, we will process your refund to the original payment method within 7 to 10 working days.